How Do I Register My Protection Plan 360

Device protection gives you some peace of mind by protecting your device. If you already have device protection and need to file a claim, observe out how.

Protection<360>® covers the repair or replacement of your device in the consequence of hardware service/mechanical breakdown issues, accidental damage, and loss and theft--even after the manufacturer's warranty expires. Additionally, go walk-in, in-store repair services for eligible devices. You lot're non required to buy device protection to activate service with T-Mobile. Just, without protection, you may exist responsible for the full replacement toll of your device.

Benefits

Device Protection provides you lot with some amazing benefits and service options, particularly when y'all choose Protection<360>.

By choosing Protection<360> y'all take access to both an insurance program and a service contract programme. In New York, these options can be bought separately¹

What practise you get?	Device Protection	Protection<360>
Convenient merits filing File your claim quickly and easily, online at world wide web.mytmoclaim.com.
Extensive coverage You lot're covered for hardware service (mechanical breakup) issues, accidental damage, loss, and theft. Device accidentally dropped in water? Covered! Keypad stopped working? Covered!
Walk-in repair In-store, walk-in repair for eligible devices. $29 screen-merely repair for eligible smartphones.
Low service fees and deductibles You'll know exactly what you lot're going to pay for the replacement device, and yous won't pay the full replacement toll for a device.
Leap! Upgrades Available on EIP devices when 50 pct of the EIP device cost has been paid.
McAfee Security for T-Mobile with ID Theft Protection Secures your digital life with safety browsing, antivirus/malware, lost device, identity theft, and lost wallet protection. McAfee Security for T-Mobile with ID Theft Protection is provided past McAfee. For more information and legal disclaimers, visit: https://www.mcafee.com/consumer/en-us/policy/global/legal.html
Protection<360>^® app by Assurant^® (formerly known equally Tech PHD by Assurant®) Use it to file and rail a merits or get live technical support for your connected devices like routers, game consoles, and smart TVs. You need to download and register the Protection<360>^® app by Assurant^®to have full admission to features. Availability and features may vary by device and operating arrangement.
$29 screen-but repair Available for eligible smartphones through authorized Assurant repair centers, which include T-Mobile^® service and repair locations.²
Unlimited screen protector replacements Bachelor when purchased and applied in-shop by a T-Mobile Mobile Practiced.
Service/Fulfillment Options (following claim approval) In-store repair² AppleCare Services for eligible Apple devices Device replacement by post - advanced exchange (available with Device Protection as well) Device replacement through JUMP! Upgrades

ⁱIn New York:

The Insurance Device Protection Plan provides coverage for accidental damage, loss and theft.
The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), Leap!® Upgrades, unlimited screen protector replacements and access to tech back up and mobile security apps.
Discount for both plans: If a customer buys both the Insurance Device Protection Program and the Service Contract Device Protection Program, they'll go a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
If device was bought from another provider: To enroll in the Insurance Device Protection Program and receive the aforementioned discount, visit a T-Mobile store or call ane-800-937-8997 inside 30 days of enrollment. You lot must show proof of service contract.

²This applies when and where repair service is available; otherwise, we'll provide a replacement device and collect the advisable service fee/deductible based on device tier for all other accidental damage.

For more details about coverage, bank check out Assurant's program info at mytmoclaim.com. Simply hither's just a piffling peek into what you lot get with Protection<360> or Device Protection.

The plan covers the device, standard charger, standard battery and SIM carte du jour (when applicable to the device).
- The accessories are covered if part of the original device purchased and just in the result of the simultaneous loss or theft of both, the device and the accessory.
- Other accessories, routers, and netbooks are not covered.
Warranty exchanges are completed by T-Mobile for device manufacturer defects that could occur within the manufacturer's warranty period. Contact us if you're experiencing a warranty issue.
Maximum of two approved claims within any rolling 12-month period based on the date of the first repair or replacement for Device Protection and a maximum of five approved claims within any rolling 12-month catamenia based on the date of the first repair or replacement for Protection<360> for claims of accidental damage, loss, or theft (subject to your service fee/deductible). This includes a $29 smartphone screen-simply repair for eligible devices.
No maximum on the amount of replacements for hardware service claims.
Once your claim is approved by Assurant, your replacement device will exist shipped next business organization twenty-four hours (if bachelor), at no additional charge. You'll have 10 days to return your damaged device. Otherwise, y'all'll be charged an unrecovered equipment fee no greater than the value of the replacement device plus applicable shipping costs. Instructions on how to render the device and prepaid shipping materials will be provided.
Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, we volition replace it with a new device of similar type and quality. Device colour may vary depending on availability. For repairs, we may use reconditioned parts to service your device.

Check for device protection

Become to My T-Mobile and log in to your account.
Select PLAN.
Select View plan details.
If you have device protection, y'all'll see the service in the HANDSET PROTECTION AND UPGRADES section.
Select from the below options for boosted details about your service.
- Protection<360> or Device Protection
- Any other protection service not listed above, see Assurant'southward site for assistance

Go to My T-Mobile and log in to your account.
Select PLAN.
If you have device protection, you'll see the service in the HANDSET PROTECTION AND UPGRADES department.
Select from the below options for boosted details most your service.
- Protection<360> or Device Protection
- Any other protection service not listed to a higher place, run across Assurant'south site for aid

Enroll

Protect your new T-Mobile device by calculation Device Protection at the time of purchase. If you lot choose not to add together it at the signal of sale, yous may notwithstanding register for Device Protection up to thirty days after the purchase past visiting a T-Mobile store. A Mobile Expert will perform a visual inspection.

You can also protect a BYOD device you lot purchased elsewhere within 30 days of activation to your account. Visit a T-Mobile store to take a visual inspection completed and Device Protection added by a Mobile Expert. (T-Mobile devices are non eligible for BYOD protection).

You can cancel coverage at whatever time, 24 hours a day, 7 days a week past calling 1-800-937-8997 or visiting my.t-mobile.com, and receive a refund and/or credit, if any, of the applicable premium inside the time frame required by law.

Service fee/deductible

Once y'all've filed your merits and information technology's approved, a service fee/deductible (based on your device tier and the type of claim) will be collected from yous past credit card, debit card or eCheck.

For complete plan details, including benefits, exclusions, deductibles, limits, and disclosures, visit mytmoclaim.com.